This page is information for Member's & current Students of Community Clay. For members of the public please email us to inquire about membership, or enroll in one of our Courses to gain access to the studio.

Please confirm your availability for you booking prior to completing the purchase as your payment will go through immediately. If you cancel a booking 24 hrs ahead of time, the payment will be credited back to your account to use for a booking of the same type at a later date. 

If there is space to book, you will see a Book button. If the Drop In is full, but there is the option to Waitlist, you will see a Waitlist button. If the Waitlist is full, you will not see any button. Please note that you will be able to use your credits to book within the current billing cycle, ie- November credits November 1-30.

You do not need a booking to move your work, you must use the Pick Up Schedule available here. If you arrive outside these times the door will be locked.

If you find your work on the Reject Shelf, please read the sign to discern why your items were rejected. You may fix the concern and place it back on the shelf to be fired.

Creating an Account

From a laptop, or desktop computer please click here to access to our Booking Site on MindBody. This will not work from the app, or a browser on your phone.

Please click the button to create an account. If you already have an account on the MindBody host site, using the same name and email address will link the accounts. You must use the email you used to purchase your Course.

You may also click here for instructions on how to add our business to 'Places You Go'

You will then be prompted to verify your account. Once your account has been verified, you will be requested to update your account information. 

Creating a Booking

MindBody has recently migrated their software to a new system, which has caused some bugs if you attempt to make bookings or manage your schedule from our Booking Site (above/this link.) You must use the app for a seamless process. You may click the button below to download. Please add your billing info to the app under 'Wallet' in order to make purchases (Glaze Workshops, single Drop In's etc.)

Please note that payments will not be refunded, if you cancel outside of the 24 hour window your account will be credited with the Drop In (or glazing workshop) for you to use in the future. There are no refunds for no-shows, illness or accidental bookings, no exceptions. Please confirm your booking after processing to ensure your dates are correct. We currently do not have a budget to make exceptions, if this is something you want, the budget may be revisited and membership prices will increase. If you encounter any issues with your account please take screen shots and send us a detailed email to: studio at communityclay.ca

Navigate to schedule.

 

Select the booking you wish complete. Click the 'Pay with' button if you wish to change your payment method (ie. if you have comp'd Drop In's.)

Choose your payment method.

Congratulations, you're booked! After booking, always go to 'Profile' to confirm your booking.

Cancel a Booking

Please note that you will not receive your credit back if you cancel inside of the 24 hour window. If you early cancel outside of the 24 hour window, your account will be credited with the Drop In (or glazing workshop) for you to use in the future. From the app on your phone, Click 'Profile' and navigate to 'Schedule'

Press 'Cancel' and confirm 'Cancel Booking'

Finding Community Clay on the App

From the app on your phone, tap 'Search' at the bottom. Type in Community Clay, ensure that you have selected 'Business' and not 'Classes' Tap on our Business. 

Tap the heart to add to your Favourites! Now you can easily navigate to us to make your bookings :) 

How to see your Membership & Account Credits

From the app on your phone, tap 'Profile' and navigate to 'Passes.' Unused will read as 1/1, 3/3 etc. If it says 2/3, this means 2 of 3 passes are left remaining.

 

 

Updating your Account Information

If you had a host MindBody account, your info will not automatically update to our business's page. This is necessary when you want to purchase a Membership.

Click here for the link to update your Account.

Please update your billing information. Even if you have previously booked on Mind Body for other businesses, due to privacy reasons the information does not automatically transfer to our booking site.

From a desktop computer please click here to update your billing information. You may get to the page below by signing in, click on 'My Info' and scrolling down to Billing Information.'