Privacy Policy

Privacy Policy for Community Clay Inc.

Introduction

Community Clay Inc. ("we," "our," or "us") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make purchases, or use our services, including our Shopify store and Mindbody appointments.

Collection of Personal Information

We may collect the following types of personal information from you:

  1. Contact Information: Name, email address, phone number, and postal address.
  2. Billing Information: the last 4 digits of your Credit card number, billing address, and other payment details.
  3. Order Information: Details of products and services you have ordered, including pottery pieces, classes, and workshops.
  4. Account Information: Username, and other details related to your account on our website or Mindbody. Please note we do not have access to your passwords.
  5. Communication Information: Information you provide when you contact us, including email correspondence and phone calls.
  6. Technical Information: IP address, browser type, and device information collected through cookies and other tracking technologies.

Use of Personal Information

We use your personal information for the following purposes:

  1. Processing Orders: To process and fulfill your orders for pottery products and services, including delivery and billing.
  2. Account Management: To create and manage your account on our website and Mindbody platform.
  3. Customer Service: To respond to your inquiries and provide customer support.
  4. Marketing: To send you promotional materials, newsletters, and other communications (you can opt-out at any time).
  5. Improvement of Services: To improve our website, products, and services based on your feedback and usage patterns.
  6. Legal Compliance: To comply with legal obligations and protect our rights.

Disclosure of Personal Information

We may disclose your personal information to:

  1. Service Providers: Third-party service providers who assist us in operating our business, such as Shopify and Mindbody, payment processors, and shipping companies.
  2. Legal Authorities: Law enforcement or regulatory agencies, if required by law or to protect our legal rights.
  3. Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owner.

Security of Personal Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes implementing physical, technical, and administrative security measures. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files that are placed on your device when you visit our site. You can control the use of cookies through your browser settings.

Your Rights

You have the right to:

  1. Access: Request access to the personal information we hold about you.
  2. Correction: Request correction of any inaccurate or incomplete information.
  3. Deletion: Request deletion of your personal information, subject to certain legal obligations.
  4. Opt-Out: Opt-out of receiving marketing communications from us.

To exercise these rights, please contact us using the information provided below.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Community Clay Inc.
studio@communityclay.ca

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Privacy Policy.

Last Updated: June 18, 2024