Booking on the Mindbody App

For information on Account Set Up, please click here.

We are not able to assist in Studio/person with account issues. Please screen record or take a screen shot of any issues and email us studio@communityclay.ca and we will get back to you within 5 business days.

You may try calling Mindbody Support.

  • Monday - Sunday 8:00 am - 8:00 pm ET
  • Mindbody Phone Number: 1-877-755-4279

Creating a Booking

  • Please note that bookings must be created prior to the start time; once the start time has passed you will not be able to make a booking.
  • Any payments made towards bookings will not be refunded: if you early cancel outside of the cancellation window, your account will be automatically credited with the booking for you to use in the future.
  • Late cancellations are made within the cancellation window, and you will not receive a credit.
  • There are no refunds for no-shows, illness or accidental bookings, no exceptions. Please confirm your payment type, date & time before completing the booking, and confirm the booking went through from your schedule. 

  • Please confirm your availability for you booking prior to completing the purchase as your payment will go through immediately. If you cancel a booking, the booking will be credited back to your account to use for a booking of the same type.

    • If there is space to book, you will see a Book button.
    • If the Drop In is full, but there is the option to Waitlist, you will see a Waitlist button.
      • If you add yourself to multiple Waitlists and get in to one, please remove yourself from the others as you will be also charged for all other spots you get into (even if you do not attend.)
    • If the Waitlist is full, you will not see any button.

On the app, navigate to Community Clay, and then schedule.

 

  • Select the booking you wish complete.

  • Click/tap “PAY WITH [Membership] →” to confirm your payment method
    • Please confirm the correct payment method: ie credit, membership or credit card
    • We do not offer refunds, so please go through the steps carefully and confirm before proceeding with the payment.

  • Tap "DONE"
  • Congratulations, you're booked!
  • After booking, always go to 'Profile' to confirm your booking.

View Your Schedule

After making a booking, always just your schedule to confirm your booking went through.

Navigate to Profile > Schedule. Here you will see any bookings you are confirmed for. If you thought you booked something, but don't see it here you may check to see if the pass is still available under "Passes." 

Cancel a Booking

Please note that payments will not be refunded, if you cancel outside of the 24 hour window your account will be credited with the Drop In (or glazing workshop) for you to use in the future.

  • From the app on your phone, Click 'Profile' and navigate to 'Schedule'

  • Press 'Cancel' and confirm 'Cancel Booking'

  • Confirm the booking is no longer on your schedule:
  • Navigate back to Schedule, and pull down the page to refresh.

How to see your Membership & Account Credits

From the app on your phone, tap 'Profile' and navigate to 'Passes.' Unused will read as 1/1, 3/3 etc. If it says 2/3, this means 2 of 3 passes are left remaining.

 

Finding Community Clay on the App

From the app on your phone, tap 'Search' at the bottom. Type in Community Clay, ensure that you have selected 'Business' and not 'Classes' Tap on our Business. 

Tap the heart to add to your Favourites! Now you can easily navigate to us to make your bookings :)

  1. Bookings may be created prior to the Start Time; once the start time has passed you will not be able to make a booking.
    1. If you add yourself to multiple Waitlists and get in to one, please remove yourself from the others as you will be also charged for all other spots you get into (even if you do not attend.)
    1. If there is space to book, you will see a Book button.
    2. If the Drop In is full, but there is the option to Waitlist, you will see a Waitlist button.
    3. If the Waitlist is full, you will not see any button.
  2. Please confirm your selection & availability for your booking prior to completing the purchase as your payment will go through immediately and there are no refunds.
    1. Prior to tapping “BOOK”  please confirm your Date & Time- if you book within the Cancellation window no edits may be made.
    2. Payment Method- If you wish to change your payment method, tap “PAY WITH [Membership] →”
    3. Tap “BOOK” and always check that the booking went through.
    4. On the app go to Profile, Schedule and ensure the booking is showing up. If you don’t see it right away, pull down on the screen to refresh.
  3. Information regarding the Drop In is accessible by tapping the title of the Drop In on the app. This will show you arrival times and other details.
  4. There are no refunds for no-shows, illness or accidental bookings, no exceptions. 
  5. Early Cancellations: if you cancel a booking outside of the cancellation window, the payment will be credited back to your account to use for a booking of the same type at a later date.
  6. Late Cancellations: made after the Cancellation Window, you will not receive a credit. There are no refunds for no-shows, illness or accidental bookings.
  7. We are not able to schedule bookings for you, no exceptions.
  8. Due to Fire & Safety concerns bookings are Mandatory, no exceptions.
  9. You are required to have a booking to be in the Studio after the Start Time. If you are popping by to check on things, please ensure you give yourself enough time to complete your task.
  10. We are not able to assist in Studio/person with account issues. Please screen record or take a screen shot of any issues and email us studio@communityclay.ca and we will get back to you within 5 business days
    1. Monday - Sunday 8:00 am - 8:00 pm ET
    2. Mindbody Phone Number: 1-877-755-4279
    1. You may try calling Mindbody Support.