Studio Protocol

Health & Safety

If you have had symptoms of illness within the past 5 days, please stay home. You may be contagious for up to two weeks. Return once cleared by your doctor.

Check in with the Supervisor upon arrival.

Arrival is first 30 minutes of your Drop In:
10–10:30am (10:30am Drop In)
11–11:30am (11:30am Drop In)
2–2:30pm (2:30pm Drop In)
6–6:30pm (6:30pm Drop In)

The door locks at start time. Late arrival is not permitted.

Wash hands after check in. Please do not let others into the studio or unlock the doors for people attempting to gain access.

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General Studio Use

Clay must be purchased from the Studio, you may use this link or there is a QR code on the shelf by the front entrance. Clay may be checked out from the Supervisor during the Arrival time as mentioned above.

Please have the 5 digit order number from your email handy.

Outside materials require prior approval
Do not touch items on other people's shelves
Kiln area and storage areas are staff only. If you enter into these spaces your membership will be revoked with no refund.
No sanding inside (outdoor only, mask required)
Clean up after yourself and assist in keeping the studio clean- this is your space, care for it. Please review the cleaning procedure here.
Absolutely no dry trimming or sanding is permitted inside the Studio, it may be done outside the back door, and you should wear a mask.

Please ensure you clean up after yourself after sanding. Sweep and mop any dust. Tip: Sanding is typically unnecessary if you’ve sponged down your work.

No food or beverage garbage may be left in Studio, this includes beverage containers, wrappers, utensils and anything that's touched food. There are rodents around, but we do not have a problem and want to keep it that way.
We do not offer refunds for any purchases made through Mindbody or Shopify. Please confirm your purchase before completing your order or booking.

The Pick Up Schedule refers to times to collect, uncover or move work. This may change so review the schedule before heading to the Studio. You are also welcome to collect your items during your next Drop In or during scheduled Pickup times.

You must exit by the end of your session. Late departures may result in fees or review of access.

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Membership

3 month minimum commitment
Auto renews monthly
Credits are valid within the current billing cycle
Pause requires 1 month notice ($50 per month, full shelf $100 per month)
Cancellation requires 1 month notice

Cancellation is effective the day prior to the next renewal date (for example, effective 12:01am March 31, after which access will no longer be available). Shelves must be cleared by your final day. Items left will be discarded or donated.

Can’t make all your Drop Ins? Transfer your credits to another Member. Transfers are valid within the same month and to current members only.

Member Info is here.

Updating your Payment Information.

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Booking Policies

Mindbody Account Set Up

Membership Booking Instructions may be found here.

There is a 5 hour cancellation window for Drop Ins. If you are unable to attend, please cancel within that timeframe.

If the Drop In is not fully booked, or your cancellation does not affect scheduling, you may email to request your credit to be returned for use within the same billing cycle.

The Drop In schedule is updated at the beginning of each month based on booking patterns.

If you are hoping to attend a daytime session that is not currently listed, you are welcome to send an email to inquire about availability.

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Firing Timelines

Firings occur on a rolling basis depending on kiln capacity and scheduling
Once loaded, firing takes approximately 3 days
You will receive an email once the firing is complete

If you have not received an email, your work has not been fired or is in the kiln.

We are not able to check the status of individual pieces. Members are responsible for monitoring their timelines.

For Glaze Workshops: please allow sufficient time for firing. Timelines are not guaranteed for specific dates. Plan ahead and allow extra time if you are working toward a deadline.

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Reject Shelf

If your items are on the reject shelf, please review the checklist on the shelf and correct any issues. Once resolved, you may return your items to the appropriate firing shelf.

Please note: it is a common occurrence for members to accidentally place their own work on the reject shelf when signage is missed. Please take a moment to review all signage when placing your work.

Staff do not follow up on rejected items as Members are responsible for managing their work.

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Bisque Firing

A Wareboard is 9" x 18" x 3". Link for Bisque fees.

Greenware stacking is at your own risk
Bisqued items must be discarded, not recycled. Do not put fired items in the clay recycle. This *will* injure Gabrielle and/or damage our equipment.
Break down clay before placing in reclaim
Only place work on the bisque shelf once it is fully bone dry.

If items are placed too wet or too thick, they will be moved to the reject shelf.

If an item explodes, a $50 kiln cleaning fee will apply.

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Glazing

Glazing is completed during initially during Glazing Workshops, and once checked out in the Glaze Labs. Glazing schedules are updated on Mindbody at the beginning of the month.

Glazing & Firing Fee applies when using studio glazes
Glaze Firing Fee applies when approved to use outside glazes

After several Glaze Workshops, you may want to consider checking out to Glaze Lab. To access Glaze Lab (via the Mindbody app), you must be checked out.

Please speak with Gabrielle at the beginning of a Glazing Workshop to request approval.

You may be checked out if you:

Are technically able to glaze your own work
Are familiar with the glazing area and demonstrate safe material handling
Exhibit good decision making
Follow Studio Protocol
Are in good standing with the studio

As your work becomes more complex, additional support may be needed. You are agreeing to return to Glazing Workshops for larger or more advanced pieces.

More information on Glazing Workshops may be found here.

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Responsibility

This is an independent, artist run studio with limited administrative hours.

Members are responsible for monitoring, moving, and managing their work at all stages.

Please review Studio Protocol before reaching out, as most questions are answered here.

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Community

This is a respectful, inclusive space.

Discrimination, harassment, or unsafe behaviour will not be tolerated.

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Legal

Participation is at your own risk. Community Clay Inc. is not liable for injury, loss, or damages.

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Helpful Links

Courses & Workshops
Purchase Clay & Tools
Contact
Pickup Schedule